Text below taken from the TMForum website in free translation): Customer - providing an experience where customers see the organization as their digital partner using their preferred channels of interaction to control their online and offline connected future. Strategy - Focus on how the business transforms or operates to increase its competitive advantage through digital initiatives; is embedded Tunisia WhatsApp Number List in the overall business strategy. Technology - underpins digital strategy success by helping to create, process, store, protect and exchange data to meet customer needs with low cost and overhead. Operations - Execution and evolution of processes and tasks using digital technologies to drive strategic management and increase business efficiency and effectiveness. Culture, People and Organization - Define and develop an organizational culture with governance processes and talent to support progress along the digital maturity curve and the flexibility to achieve your growth and innovation goals.
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Data assesses the organization's ability strategically and operationally to use data and information assets ethically and effectively to maximize business value. In her publication Anderson, Christine (2018) [1] , deepens the stages of digital maturity and management correlation that go far beyond what is mentioned here. already a fact that a company will not be successful or grow if it does not use business management systems to organize its flow of people, processes, products and services. This e-book was developed with the purpose of demonstrating which system a company should hire, according to its size of operation and investment. In the market there are many software, applications, systems, solutions, etc., which propose to organize and manage a company, or part of it - such as a department - or even a specific process of it. This point and other subjects will be dealt with during this course conclusion work, where I will approach the models used according to the size of companies, in direct correlation with the TMFórum Digital Maturity Model.