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Who would recommend their company to work for than those who would not. The longer the employee has been in the company the higher the degree of recommendation . Taking into account the position they occupy in the company senior management is the one who shows the highest recommendation rate compared to people who perform administrative functions who are the most detractors. Salary stability and work environment are the most important factors when evaluating employee experience. Regarding the elements most developed in spain by companies in terms of actions to promote the development of the employee experience we find excellence and extension.

The study shows that there are opportunities for improvement in terms of listening and focus . Finally regarding enthusiasm respondents stated that initiatives are being carried out to improve employee motivation but that many times since they do not directly involve the employees themselves they are not implemented. We already have therefore a starting point Digital Marketing Service from which to begin to improve. Employee experience - hrkpi'she differences between customer service and customer experience cx customer service customer service contact center... Sometimes the discipline of customer experience is confused with concepts that although they are part of the customer experience do not express the globality of a concept.



Index the definition one looks at the company another starts from the customer's vision. Processes vs empathy transversality vs verticality department characteristics vs the management levers transactional vs relational conclusion . The definition from the definition itself we see the differences between both concepts. According to wikipedia “ customer service ” is “a set of interrelated activities offered by the company in order for the customer to obtain the product at the right time and place and ensure correct use of it.