Personalize Customer Communications

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jebinkhatunseo1
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Joined: Sun Aug 07, 2022 5:09 am

Personalize Customer Communications

Post by jebinkhatunseo1 »

The Experience Maker of the Year Josh Mann helped Comcast break down data silos to personalize customer communications. Josh Mann, director of marketing technology at Comcast, faced a tough challenge: customer data was fragmented across systems and stuck in channel-specific silos. Josh and his associates successfully adopted Adobe Campaign without business interruption, including data migration of 60 million prospects and customers. Now Comcast delivers journeys and campaigns that reach the Italy Phone Number List entire prospect and customer base of over 60 million people across the entire customer lifecycle.At Adobe, we know that when exceptional customer experiences shine, they did not happen without a spark. They are the result of talented individuals, teams, and entire companies reimagining customer journeys through digital transformation to realize new business opportunities and drive results.
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The 2021 Experience Maker Awards will shine a spotlight on those companies and individuals who went above and beyond to deliver amazing experiences around the world. New this year is the Illuminator category recognizing resilience in overcoming unprecedented circumstances — and three categories (Experience Maker of the Year, Experience Maker Team of the Year, and Experience Maker Executive of the Year) which will be awarded to winners within each of our four global regions (EMEA, APAC, Japan, AMER). Award categories for 2021 This year’s awards span 15 categories recognizing outstanding achievements in customer experience from individuals, teams, and companies using any Adobe Experience Cloud product. We believe that diversity is about valuing unique life experiences, and we strongly encourage applications from all perspectives and backgrounds. The Advocate: recognizing a company that has overcome a significant customer experience challenge by embracing a customer-first approach to digital transformation and elevating their customer experience to new heights. The Ambassador: recognizing the individual who has gone above and beyond to share their expertise, thought leadership, and has demonstrated a willingness to help their peers and colleagues succeed in their digital transformation and customer experience initiatives.
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