Another telecommunications company

Talk about uk forum
Post Reply
Abdurrouf
Posts: 1
Joined: Tue May 02, 2023 8:23 am

Another telecommunications company

Post by Abdurrouf »

Established the company had always provided customer support over the phone, but found itself in need of coming up with a solution that, at the same time, was more engaging for customers and also reduced response times and operational costs. So, Pele phone resorted to an automated WhatsApp-powered digital assistant to respond to customer requests. The chatbot was able to reply to these requests, and, in the event that it wasn’t, Pele phone provided WhatsApp training to its agents so that they could step in when customers needed it.

Thanks to its WhatsApp adoption, Pele phone reduced the strain on its call centers Phone Number List with of calls being redirected to the messaging app. The company also saw a 30% increase in agent productivity, with agents going from an average of inquiries handled to . Oi, Oi is one of Brazil’s largest fixed and mobile communications providers. The company was founded and it was still sending physical invoices to customers. That year, faced with a mail strike in the country, Oi needed to find a digital solution to keep sending bills to its customers in a timely manner.

Image

Because WhatsApp is the most popular messaging app in Brazil, Oi developed a WhatsApp-run digital assistant that served as a customer self support platform. Source: Meta Customers could opt-in to the WhatsApp channel by visiting Oi call center or other service channels since the company promoted it heavily on its website, email, and contact pages. could then send customers documents as well as handle other customer queries. The efforts paid off, and, in 2020 alone, Oi saw a delivery rate in WhatsApp messages and an 89% read rate in WhatsApp messages. In total, 350,000 customers each month received their invoices via the messaging app, which resulted in cost savings that year.
Post Reply